We’ve all had that experience where people keeping emailing you the same question every week. The question is always, “How do I do this one thing?” You have two choices. You can continue to reply to the these recurring emails again and again or you can create a visual explainer that guides someone through the process in question that can be shared with the click of a button.

This is what happened with the office of professional development at USCF. They had a system for employers to post jobs but there were a few potential places where the user could get stuck. It only made sense to create a walk though that could be shared with anyone to ease the process of posting.

A key element for a quick explainer is to have a friendly face at the start rather than just recorded computer screen. This doesn’t have to be a big production. In fact you can usually get it done in about a hour from setup to completion. This introduction from the person who is guiding you through the process adds a level of polish to your training that inspires confidence in the user.